ISL CEO discusses importance of business intelligence, more with Senior Housing News

By Tim Regan
Senior Living News

Integral Senior Living (ISL) has grown and evolved throughout the pandemic — and CEO Collette Gray said that is in part due to the companyʼs business intelligence platform.

The Carslbad, California-based operator kicked its business intelligence operations into high gear during the pandemic, and today it gives the companyʼs leaders insight into metrics such as length of stay, vaccination status or usage of agency labor.

Implementing it has given the Integralʼs leaders much better visibility into the inner-workings of the companyʼs 113 communities. In fact, it is the operatorʼs “number-one” technology, according to Gray.

“Thereʼs so much data available, and it allows us to understand the company as a whole, who we are serving and how weʼre serving them,” Gray said during a recent appearance on SHN+ TALKS.
“Truly, our business intelligence has been a game-changer.”

CEO Collette Gray discusses the following with Senior Housing News:

  • How Integral is using its business intelligence and what impact it has had on operations
  • What the industry can do to expand the senior living labor pool
  • Integral’s growth plans and what Gray sees on the horizon for 2022

Read more at Senior Housing News: Integral Senior Living CEO: Weʼre Using Game-Changing Business Intelligence, Workforce Efforts Paying Off